Legal information
Privacy Policy.
This launch-stage legal centre explains how Kollab handles data, marketplace rules, payments, refunds, accessibility, and contact requests. It must be completed with Kollab's real company details and reviewed for the jurisdictions where the service is offered before launch.
Privacy Policy
Kollab collects the information needed to create accounts, run the marketplace, process orders, support payments, and keep the platform safe.
Information we may collect
- Account information such as name, email, role, profile details, and login activity.
- Marketplace information such as listings, orders, messages, delivery notes, disputes, and verification status.
- Payment and payout information handled through Stripe and other payment providers. Kollab does not store full card details.
- Technical information such as device data, browser type, IP address, and basic analytics.
How we use information
- To create and manage user accounts.
- To connect brands and creators through orders, contracts, and delivery review.
- To process payments, payouts, refunds, fees, and fraud prevention checks.
- To respond to support requests and improve the product.
Data minimisation, retention and your choices
- We ask only for information needed to provide accounts, orders, payments, security, support, or legal obligations. Optional profile content is clearly identified in the product.
- We keep account and order records only for as long as needed for the service, dispute handling, fraud prevention, tax, accounting, or other legal obligations.
- You can ask to access, correct, delete, or export personal data, or object to certain processing, by contacting contact@kollab-online.com. We may need to verify the request and retain limited records where law requires it.
- We use service providers such as Supabase for account data and Stripe for payments and payouts. Those providers process information under their own documented terms and privacy notices.
Terms of Service
By using Kollab, users agree to use the platform honestly, respect marketplace rules, and provide accurate information during signup, ordering, delivery, and payout setup.
User responsibilities
- Brands must provide clear briefs, realistic expectations, and accurate payment information.
- Creators must describe their services truthfully and deliver the agreed work within the agreed timeline.
- Users must not create fake orders, manipulate reviews, impersonate others, or use Kollab for illegal activity.
- Kollab may restrict accounts, pause payouts, or remove content if there is suspected fraud, abuse, or rule-breaking.
Payments and fees
- Brand payments are held through the platform flow until the order is completed or otherwise resolved.
- Platform fees, payment processor fees, and payout fees may apply depending on the transaction.
- Refunds, disputes, and releases are handled according to the order status and the marketplace rules.
No fabricated activity or unsupported claims
- Kollab does not publish invented reviews, fake creator metrics, or testimonials presented as real customer feedback.
- Creators and brands must not make performance, audience, sponsorship, health, financial, or other regulated claims that they cannot substantiate.
- Images, portfolio media, logos, and brand assets must be uploaded only by users who have the rights or permission to use them. Rights holders can report concerns through the contact address below.
Refunds and cancellations
Marketplace orders are individual collaborations. Refunds and cancellations depend on the order status, the agreement, any delivery already completed, and applicable consumer-protection law.
- Before a creator accepts an order, the brand may request cancellation through the order flow. Where no work has started, the payment should be cancelled or refunded according to the payment provider's processing rules.
- After acceptance, either party should raise a problem promptly through the order record and provide relevant evidence. Kollab may review the brief, agreement, messages, delivery evidence, and payment status.
- Possible outcomes may include cancellation, a full or partial refund, requested changes, payment release, or account restrictions. Kollab does not promise a particular outcome before reviewing the case.
- Refund timing depends on the payment method and provider. Any statutory cancellation or consumer rights that apply cannot be waived by these marketplace rules.
Cookie Policy
Kollab uses essential storage to keep the service working. Optional analytics are disabled until you choose to allow them in the cookie banner.
- Essential cookies help the website work, including authentication and security.
- Preference cookies remember choices such as theme settings.
- Analytics may help Kollab understand how people use the site and where the product needs improvement. Analytics are loaded only after consent.
Accessibility
Kollab aims to make its website usable with a keyboard, readable at common zoom levels, and compatible with assistive technology. We are actively improving contrast, focus states, labels, alternatives for meaningful images, and error messaging.
- If you encounter a barrier, contact contact@kollab-online.com with the page, the action you were trying to take, and any assistive technology used.
- We will review reported issues and, where possible, provide an accessible alternative while a permanent fix is considered.
Business notice
Required before public launch: replace the placeholders below with Kollab's verified legal entity details. Do not publish inaccurate company information.
- Legal entity name: [INSERT REGISTERED LEGAL ENTITY]
- Registered address: [INSERT REGISTERED ADDRESS]
- Company registration and VAT number: [INSERT REGISTRATION / VAT DETAILS]
- Contact email: contact@kollab-online.com
- Governing law, consumer information, and dispute-resolution wording: [INSERT AFTER JURISDICTION-SPECIFIC LEGAL REVIEW]
Help Center
For account questions, creator verification, orders, payments, disputes, or payout issues, contact the Kollab team.
- Email: contact@kollab-online.com
- Include your account email, order details if relevant, and a short explanation of the issue.
- For order problems, contact us as early as possible so the situation can be reviewed before the order is closed.
This page is an operational legal summary for Kollab's launch stage. It should be reviewed by a qualified legal professional before being treated as final legal advice.