Privacy Policy.

Privacy Policy

Kollab collects the information needed to create accounts, run the marketplace, process orders, support payments, and keep the platform safe.

Information we may collect

• Account information such as name, email, role, profile details, and login activity.
• Marketplace information such as listings, orders, messages, delivery notes, disputes, and verification status.
• Payment and payout information handled through Stripe and other payment providers. Kollab does not store full card details.
• Technical information such as device data, browser type, IP address, and basic analytics.

How we use information

• To create and manage user accounts.
• To connect brands and creators through orders, contracts, and delivery review.
• To process payments, payouts, refunds, fees, and fraud prevention checks.
• To respond to support requests and improve the product.

Terms of Service

By using Kollab, users agree to use the platform honestly, respect marketplace rules, and provide accurate information during signup, ordering, delivery, and payout setup.

User responsibilities

• Brands must provide clear briefs, realistic expectations, and accurate payment information.
• Creators must describe their services truthfully and deliver the agreed work within the agreed timeline.
• Users must not create fake orders, manipulate reviews, impersonate others, or use Kollab for illegal activity.
• Kollab may restrict accounts, pause payouts, or remove content if there is suspected fraud, abuse, or rule-breaking.

Payments and fees

• Brand payments are held through the platform flow until the order is completed or otherwise resolved.
• Platform fees, payment processor fees, and payout fees may apply depending on the transaction.
• Refunds, disputes, and releases are handled according to the order status and the marketplace rules.

Cookie Policy

Kollab may use cookies and similar technologies to keep users signed in, remember preferences, measure product performance, and protect the website.

• Essential cookies help the website work, including authentication and security.
• Preference cookies remember choices such as theme settings.
• Analytics cookies may help Kollab understand how people use the site and where the product needs improvement.

Help Center

For account questions, creator verification, orders, payments, disputes, or payout issues, contact the Kollab team.

• Email: contact@kollab-online.com
• Include your account email, order details if relevant, and a short explanation of the issue.
• For order problems, contact us as early as possible so the situation can be reviewed before the order is closed.

This page is an operational legal summary for Kollab's launch stage. It should be reviewed by a qualified legal professional before being treated as final legal advice.